Refund Policy

Thank you for choosing Travelmaxx LTD. We strive to provide our customers with the best service and support. Please take a moment to review our refund policy for airline tickets.

1. Eligibility for Refund

  • Refund eligibility depends on the type of ticket purchased (refundable vs. non-refundable) and the fare rules associated with your ticket.
  • Refundable tickets are eligible for a full refund, minus any applicable fees, if you cancel within the specified time frame.
  • Non-refundable tickets are typically not eligible for a refund. However, in certain circumstances (e.g., flight cancellations or schedule changes), you may be eligible for a partial or full refund, or credit for future travel.

2. Refund Request Process

  • To request a refund, please contact our Customer Service team.
  • You will need to provide your booking reference number, personal details, and the reason for cancellation or refund request.

3. Refund Fees

  • A processing fee may apply to refunded tickets, especially for non-refundable fare classes.
  • The exact amount will depend on the ticket type, route, and the time of cancellation. Any applicable fees will be clearly outlined during the refund request process.

4. Refund Timeframe

  • Refunds are typically processed within 12 to 24 hours after approval, but the time it takes for funds to be returned to your original payment method may vary.
  • For credit card payments, the refund may take up to 2-3 working days to appear on your statement.

5. Flight Cancellations and Schedule Changes

  • In the event that Airlines cancel your flights or makes significant changes to the schedule, you are entitled to a full refund or rebooking options at no additional charge.
  • If your flight is significantly delayed, you may also be eligible for compensation or a refund.

6. Special Circumstances

  • In cases of illness, death, or other extraordinary circumstances, you may be eligible for a refund or rebooking, subject to documentation and airline approval. Please contact our Customer Service team for assistance.

7. Refund Denial

  • Refunds may be denied for bookings that do not meet the criteria outlined above or for tickets that are used in violation of the airline’s policies or terms and conditions.

8. Contact Us

  • For any questions or assistance regarding your refund request, please contact our Customer Support team at 0203 037 8809 or info@travelmaxx.co.uk, or visit our website at travelmaxx.co.uk for further information.

Thank you for choosing Travelmaxx LTD. We value your business and are committed to providing a seamless travel experience.